Refund policy

All Sales Final

Due to the hygienic nature of hair extensions, all sales are final.

MUÈLAN does not offer refunds, returns, or exchanges due to change of mind, incorrect length or texture selections, or other customer ordering errors. Please review all product details and your order carefully before completing your purchase.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you believe you received an incorrect item, please contact our email at; contact@muelan.com within 24 hours of the carrier-marked delivery.

Please include your order number, your email address used at checkout, a description of the issue, and clear photos of the item and packaging so we can review your request.

Hair may be removed from its packaging for inspection; however, it must remain unused, unworn, unwashed, uncut, uncolored, and otherwise unaltered to be eligible for review. Please retain all original packaging until your issue has been resolved.

If MUÈLAN determines that an error occurred on our end or an item arrived defective, an appropriate resolution will be provided.

Cancellations & Order Changes

All sales are final once an order has been placed. Orders cannot be canceled after purchase. This includes pre-orders.

Order changes cannot be guaranteed once processing has begun. Please confirm your texture, lengths, quantities, shipping information, and all other order details before completing checkout.

 

Payment Disputes & Chargebacks

MUÈLAN is not responsible for shipping delays, lost packages, or incorrect deliveries caused by the carrier.

By placing an order on our website, you acknowledge and agree to these terms, including in the event of a payment dispute or chargeback.

Policy Agreement

By completing your purchase, you acknowledge that you have reviewed and agreed to MUÈLAN’s applicable store policies.